Senior Client Executive
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Job Description
Client Executive driving complex government-account renewals, retention, and upsells for Thomson Reuters’ trusted information and technology products. Managing escalations, consultative sales, Salesforce pipelines, and strategic account planning.
Responsibilities:
- Lead complex, high-value renewal opportunities through proactive outreach, deal strategy, and close planning
- Protect existing revenue and identify upsell opportunities within current customer accounts
- Serve as a primary customer contact and manage standard and complex escalations
- Understand customer goals, identify needs, shape solution plans, and recommend paths supporting retention and expansion
- Collaborate with Account Executives, Sales Specialists, and cross-functional stakeholders
- Leverage Salesforce workflows, insights, and activity planning to manage pipeline health and progress deals
- Contribute to account and territory planning by identifying customer trends, risks, and growth opportunities
Requirements:
- Bachelor's degree or equivalent relevant experience
- 2+ years proven experience in sales, account management, customer retention, or renewals, with responsibility for managing existing customer relationships
- Demonstrated success handling complex deals, negotiations, and renewal conversations in a fast-paced, target-driven environment
- Strong consultative selling skills, with the ability to assess customer needs, recommend solutions, and drive opportunities to close
- Excellent relationship-building and communication skills, with the ability to influence internal and external stakeholders
- Experience managing customer escalations and resolving issues while protecting customer relationships
- Comfort using customer relationship management tools, sales technology, and data insights to manage pipeline and sales activity
- Ability to work independently, apply sound judgment, and manage multiple priorities across a defined book of business or territory
- Experience in a highly matrixed organization and partnering across multiple sales support functions
- Familiarity with strategic account planning and territory planning
- Experience supporting customers in government or highly regulated environments
- Knowledge of a broad product portfolio and ability to position value across multiple solutions
- Must be based in the United States
- Eastern or Central time zone preferred
Benefits:
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Flexible vacation
- Two company-wide Mental Health Days off
- Headspace app access
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Mental, physical, and financial wellbeing resources
- Two paid volunteer days off annually
- Pro-bono consulting project opportunities
- ESG initiative opportunities
- Health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays, including two company mental health days off
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance
- Optional life and AD&D insurance
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Employee Assistance Program
- Group Legal Identity Theft Protection benefit
- 529 Plan access
- Commuter benefits
- Adoption & Surrogacy Assistance
- Employee Stock Purchase Plan
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